Privacy Policy
Your privacy matters to us. This policy explains how EnergizeCognitive collects, uses, and protects your personal information when you use our budgeting skills education platform.
Information We Collect
We collect information to provide better educational services and improve your learning experience. The data we gather falls into several categories, each serving specific purposes in delivering our budgeting education programs.
Personal Information
Name, email address, phone number, and billing information when you register for courses or contact our support team. We also collect educational background details to customize your learning path.
Usage Data
Information about how you interact with our platform, including course progress, time spent on lessons, quiz results, and feature usage patterns to enhance your educational experience.
Device Information
Browser type, operating system, IP address, and device identifiers to ensure platform compatibility and security. This helps us optimize our services across different devices.
How We Use Your Information
Your information helps us create personalized learning experiences and maintain high-quality educational services. We use collected data to track your progress, send course updates, process payments, and provide customer support.
We analyze usage patterns to improve course content and identify areas where students need additional support. This data also helps us develop new educational materials and features that better serve our community's needs.
Marketing communications are sent only to users who have opted in, and you can unsubscribe at any time. We may also use your information to comply with legal requirements and protect the security of our platform.
Information Sharing
We don't sell your personal information to third parties. However, we may share data with trusted service providers who help us operate our platform, process payments, and deliver educational content.
These partners include payment processors, email service providers, hosting companies, and analytics tools. All service providers are bound by strict confidentiality agreements and can only use your data for specified purposes.
We may disclose information if required by law, to protect our legal rights, prevent fraud, or ensure user safety. In case of a business transfer or merger, your information would be transferred to the new entity under the same privacy protections.
Your Privacy Rights
Under Thailand's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Information
Update or correct any inaccurate personal data. You can do this through your account settings or by contacting our support team.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations. Some data may be retained for record-keeping purposes.
Data Portability
Receive your data in a structured, commonly used format that you can transfer to another service provider.
Withdraw Consent
Opt out of marketing communications or data processing activities based on consent. This won't affect previous processing done with your consent.
Data Security
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures are regularly reviewed and updated to address emerging threats.
Encryption
All data transmission uses SSL/TLS encryption, and sensitive information is encrypted in our databases using industry-standard algorithms.
Access Controls
Strict access controls ensure only authorized personnel can access your data, with all access logged and monitored.
Regular Audits
We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
Secure Backups
Regular encrypted backups ensure data recovery capabilities while maintaining the same security standards as live data.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and comply with legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
Course enrollment data is kept for seven years for educational record purposes. Payment information is retained according to tax and accounting requirements, typically seven years. Marketing data is deleted within two years of account closure or unsubscription.
When data is no longer needed, we securely delete it from our systems. Some anonymized data may be retained for statistical analysis and service improvement purposes, but this cannot be linked back to individual users.
International Data Transfers
Our primary servers are located in secure data centers with appropriate privacy protections. Some of our service providers may process data outside of Thailand, but only under strict contractual obligations that ensure equivalent privacy protection.
We ensure all international data transfers comply with Thailand's Personal Data Protection Act and implement appropriate safeguards such as standard contractual clauses and adequacy decisions where applicable.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Essential cookies are necessary for basic functionality, while optional cookies help us improve our services.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features. We provide clear information about cookie usage and obtain consent for non-essential cookies.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify users through email or platform notifications.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us using the information below.
Last updated: January 15, 2025